APPOINTMENT POLICIES

Every guest's appointment is very important to us.  We take our guess time very seriously. We booked and track all appointments by sending you email, text or call reminders. Our register Staff is at your service to help you to accommodate all your Salon/Spa needs. 


FOR THE LOVE TO OUR ARTIST

 Whenever we cancel an  appointment without giving enough notice, Our Stylist miss the opportunity to fill that appointment time and stand by guests miss the opportunity to receive services. For this reason, we require a credit or debit card number to reserve any appointment for services longer than 30 minutes. 

Cencelations might be subject to a fee if you forget about or cancel your appointment without enough notice


CANCELLATIONS

Appointment cancellations with less than 24 hours notice will result in a charge to your card for 50% of the service total of the cancelled service(s)-Appointment “no-shows” will result in a charge to your card for 100% of the service total of the missed service(s)



APPOINTMENTS
Appointments are confirmed at least 48 hours in advance. If you have an emergency you can always call and we will try to do our best to help!


Conversely, if for any reason we have to cancel or reschedule your appointment the day of your scheduled service(s), a $25 credit redeemable on products and/or services will be applied to your account. This courtesy will not apply if you elect to have a different stylist accommodate you on your originally scheduled date/time.
If you are more than 15 minutes late for your scheduled appointment, we may not be able to perform all scheduled services. We will do our best to accommodate you when you arrive.
Our goal is to provide an experience for every guest that exceeds expectations. We truly appreciate your compliance and understanding with this policy.

FIRST-TIME COLOR GUIDELINES

All new and existing clients that have never had a color application with us are required to have a consultation before scheduling their service. . Consultations can be booked as a stand-alone appointment or combined with a haircut service. If booking as a stand-alone appointment, in-salon consultations are $25 and will be deducted from your color service total. There is no charge for in-salon color consultations if booked with a haircut service.

APPOINTMENT CONFIRMATIONS

For your convenience, we can confirm your appointments by text message, email or phone call. You can select the method that works best for you. We also recommend adding appointment times to your calendar at the time you make your reservation.

YOUR SCHEDULED TIME

Please plan to arrive 15 minutes early for your appointment to allow for check-in, a beverage and relaxation before your service. If you are late to your appointment, we may have to shorten the service time.

GRATUITIES

Gratuities are not included in our service prices or gift cards. For your convenience, we accept gratuity payments in the form of cash, credit/debit cards o at the time of check-out.

WAXING RECOMMENDATIONS

Hair must be at least 1/4 inch long but not more than an inch long. Waxing is not recommended for anyone who is currently using or has recently used Retin-A, Renova, Accutane or other similar topical pharmaceutical products. Please inform your service provider of any medications you are taking. Avoid sun exposure for 24 hours before or after a waxing service.

RETURN POLICY

If for any reason you are not completely satisfied with your product you may return it for exchange or refund within 14 days of the original purchase date. All makeup purchases are final. All gift card purchases are non-refundable. All refunds/exchanges must be accompanied by the original receipt. All refunds will be issued via the original payment method or we can use it as a balance to your next service.

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